Privacy Policy

Our Commitment to Your Privacy

At OnTheDot Syracuse Tree Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services or visit our website.

By using our services or providing us with your information, you agree to the practices described in this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote or estimate for tree services
• Schedule an appointment or service
• Contact us by phone, email, or through our website
• Sign a service agreement or contract
• Make a payment for services

This information may include:

• Your name and contact information (address, phone number, email)
• Property details and location
• Service preferences and requirements
• Payment information
• Photos of your property or trees
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we may automatically collect certain information including:

• Your IP address and browser type
• Pages you visit on our website
• Time and date of your visit
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Provide you with tree care services and respond to your requests
• Schedule appointments and communicate about services
• Prepare estimates and invoices
• Process payments and maintain financial records
• Send you service reminders and follow-up communications
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes
• Send you occasional updates about our services (you can opt out at any time)

How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Limited access to personal information to authorized employees only
• Secure transmission of sensitive data
• Regular review of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our business (such as payment processors or scheduling tools), but only to the extent necessary for them to provide their services.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred to the new owners.
• With Your Consent: We may share your information with your explicit permission.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and invoices are typically retained for at least 7 years for tax and legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry as soon as possible, typically within 2 business days.